Missing Motherboard Upgrade Eligibility by 87 units? Seriously?

Wow. Kind of disappointed to find this out. I can't get our Ion upgraded to a new embedded Windows 7 motherboard because we missed the cutoff by 87 units!

First eligible S/N is 433202100 and ours is 433202013. Ouch!

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  • The serial number range reflects a number of changes we made around that time in manufacturing and is a rather conservative number. I looked into your console's build in particular and confirmed it is eligible. (If you run into questions with your contacts about this, send them my way - hh <at> etcconnect <dot> com). Sorry for all the confusion - we wanted to make sure the serial number listed guaranteed compatibility.

  • Ok! That's good to hear. I do have a question. The information about the upgrade states, "The fader wing cannot be docked directly, and instead would need to be run with a separate USB cable to the console or pass through a USB 1.1 hub." Does this mean that I will no longer be able to attach my fader wings to the console and use a separate connecting cable , or does it mean that I will simply have to use a cable connection and a power supply while still being able to physically attach the wings to the console?

    Thanks!
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  • Ok! That's good to hear. I do have a question. The information about the upgrade states, "The fader wing cannot be docked directly, and instead would need to be run with a separate USB cable to the console or pass through a USB 1.1 hub." Does this mean that I will no longer be able to attach my fader wings to the console and use a separate connecting cable , or does it mean that I will simply have to use a cable connection and a power supply while still being able to physically attach the wings to the console?

    Thanks!
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