EOS Software v2.5 download problems

Hi,

Last night, one of our staff was trying to download the EOS software here at the theatre so that we could run an update, and this failed on reaching 99%(stating that the download was interrupted). I tried last night and this morning from home with the same result (again at 99%), and am currently waiting for a very slow download running at work (although I expect the same result).

Is there a problem with the sever which might be causing this to happen not only on different computers, but different internet connections? If not, is there a mirror site I can download the software from, as today is basically my window for running the update.

Thanks

Dave

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0 corey cascio over 8 years ago

Hi Dave,

I just tried downloading and it took a few minutes and downloaded completely, and I have been able to start installing on an Ion.

From what Country are you trying to download?

Which link are you using?

Try the link here if you haven't already

http://www.etcconnect.com/Products/Consoles/Eos-Family/Eos-Ti/Software.aspx
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0 hum_scum_dave over 8 years ago in reply to corey cascio

Hi Corey,

I'm downloading from UK, and that page was where I navigated to via the menus. The first attempt was made using the link in the email we recieved telling us the new software was out, which re-directs to that same URL.

I guess I'll find out if it has started working again for us in 35mins or so when the download is due to finish.

Thanks

Dave
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0 hum_scum_dave over 8 years ago in reply to hum_scum_dave

Hi,

The download failed again, so I'm wondering if there's anything else I can do?

This seems to be independent of browser, computer, and internet connection.

Last night: Windows 7, Firefox at Work

Last night/this morning: Windows 10, Edge at Home

This morning: Windows 10, Edge at Work

Any ideas?

Thanks

Dave
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0 hum_scum_dave over 8 years ago in reply to hum_scum_dave

Hi,

The download failed again, so I'm wondering if there's anything else I can do?

This seems to be independent of browser, computer, and internet connection.

Last night: Windows 7, Firefox at Work

Last night/this morning: Windows 10, Edge at Home

This morning: Windows 10, Edge at Work

Any ideas?

Thanks

Dave
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0 corey cascio over 8 years ago in reply to hum_scum_dave

Hi Dave -

Strange - I just downloaded it from outside of our Company Network 3 times - on IE and Firefox. I am just wondering

why its taking you 30 minutes. Maybe it times out after 30 minutes?

Please contact ETC Tech Services in UK for further assistance:

Tel: +44 (0)20 8896 1000

http://www.etcconnect.com/Contact/Europe.aspx
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