Why won't my star drop follow the cue fade time? It fades out MUCH more slowly.

 I'm running an Ion in a rental space (so not my board.)  I have a ShowLed Chameleon star drop running in DMX 10 mode (with built in features).  I've programmed a chase at a slow rate but I'm having several problems. 

The most important problem is that when I get to a blackout cue the drop doesn't fade out in the timing of the cue.  It takes much longer.  Any idea why it's doing that or how to make it stop? 

Also if I select the channel and hit out it goes to full.  If I select the channel and type 0 enter it goes to full.  The only way I can seem to take it out is to click in the intensity column and type 0 enter.  At which point it fades out in its own slow, sweet time.  Suggestions?

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