Programming wing not working on Mac

EOS programming wing doesn't work with this mac for some reason. It has power and data connection for sure, as the USB hub on the wing works just fine. None of the buttons will register any keystrokes in EOS.

 

Tried testing the wing on my laptop running the latest beta build of MacOS Sierra - it works fine. Also works on a number of different Windows machines. 

 

I had a similar problem on another mac a few months back but it wasn't critical so I just used another machine. Tech support hadn't heard of the problem before either. Hoping someone else might have ran into this in the wild and might have a solution. 

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  • Do you have any other programs running at the same time Eos is?
    My interpretation of "Skipping Mac usb interface already opened for exclusive access" could be the result of another program trying to utilize the programming wing before Eos.
    Other thing to try is once the EOS app is running, the shell window minimizes, instead of leaving it minimized try closing the shell window and see if that makes a different. I don't know if doing this can cause other unknown issues.

    When you are in front of everything and have time to troubleshoot, please give Tech Services a call.
    www.etcconnect.com/.../Contact-Us.aspx
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