Eos RPU not seeing flash drives

I've got an Eos RPU that I'm working on getting back up and running. I was told that earlier in the season it was being used as a backup and decided to take control during a show without the primary console crashing. I'm currently trying to find the problem and fix it, but I ran into a *hopefully* related problem today.

The console doesn't appear to recognize any sort of flash storage device connected to it. I was trying to update to 2.6 (currently 2.5.1.9) in the hopes it might solve some problems, but my flash drive doesn't show up, in the file explorer or otherwise. I've tested with multiple flash drives, both of which I've confirmed are functional on my machine (Running Ubuntu v16.0). I've switched USB ports with the same ones functionally running my mouse and keyboard and none of them will recognize my flash storage, or even give me the blinking lights.

Any insight on this problem, or the aforementioned issue with the device taking unwarranted control? I took this contract only a few weeks ago, so I only have limited details on the history of this processor.

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  • Hi,

    I'm seeming to have the same issue with my legacy ION currently on v2.5. At first, I thought it was the issue of having a Mac downloading and unzipping the installer was the core issue, but same results came back when I attempted it with Bootcamp Windows 10. 

    Did this issue ever get solved or are any workarounds available?

    Thanks in advance,

    Zach

  • You should make sure that your thumbdrive is formatted for FAT32.  Eos family devices including the Ion RPU need that format, not the Mac Journaled format that is common for Mac computers.

    Otherwise, I recommend giving your local ETC Tech Support a call when you're near the RPU and the Mac.

  • More specifically, eis needs a windows formattted FAT32 drive and not a Mac formatted FAT32 drive. There should not be any difference, but apperently there is and if your thumb drive was ever formatted by a Nac it becomes unusable for your console. I would love to know why, because it is rather annoying. 

  • I have the same problem, USB drives formatted on macOS (Monterey) with FAT32 are not recognized by the console, I've tried with 2 different memory sticks. I've bought a fresh new stick which works with no problem on both systems.

  •   - I don't have a macOS computer running Monterey handy, but if you have a moment, could you see if the answer here:https://discussions.apple.com/thread/253216375 (using MBR instead of GUID) applies to your formatted USB drives and if it makes a difference?

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