Sticking GO button on new Ion XE.. any advice?

Our new Ion XE is apparently double firing cues with the GO button .. the SM and board op report that it "sticks"...

can I pull the key off and clean it out .. are there setting that will alter the response sensitivity of the GO button... I have to send it back in after the show anyway ... but I need to get through the next 10 days with out double firing...

any advice out there?

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0 Nick Simmons over 7 years ago

You should ring tech service and they’ll talk you through what to check and hopefully fix it.

It’s a new console so it under warranty so best not to start poking, from experience it will be a simple mechanical fix.
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0 ueliriegg over 7 years ago in reply to Nick Simmons

Also check the logfiles. Not trying to blame anybody but check if the two Go's really were that close or if someone tries to blame the console... Unfortunately speaking from experience...
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0 ueliriegg over 7 years ago in reply to Nick Simmons

Also check the logfiles. Not trying to blame anybody but check if the two Go's really were that close or if someone tries to blame the console... Unfortunately speaking from experience...
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