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    Wuz314159
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Ion Xe20 Fader Wing crash

I've had my new Ion Xe20 fader wing crash on me for the second time tonight.

The first time back in December, I had chalked it up to Guest LD Error. Tonight, it was me. There was no error on my part.

 

I was running a show via subs on faders when in the middle of a move, the wing froze.

I didn't even notice until I went to fade that sub out & nothing happened. Then I noticed it was frozen @ 83%.

Faders did nothing. Buttons did nothing. Display data was 100% correct.

I finished the show on the virtual faders + keypad.

The only way I could resolve the issue was to reboot the desk. Killing the programme and exiting to the shell did nothing.

 

The Xe20's Fader Wing is built in, so external connections would not be an issue. Internal USB Connections?

and the display data on the wing was 100% correct. I was able to tab between 2 fader pages. Just zero data input to the console from the wing.

 

The only other such incident I could find in the forums was here: https://community.etcconnect.com/control_consoles/f/eos-family/22930/fader-wing-freez-on-ion and that appears, as yet, unresolved.

 

v2.6.4.9.0.3

FixLib2.6.4.9.0.13

 

Sorry I didn't think of looking for the error log.

Parents
  • Thanks for the report. This is curious - you mention it happened mid fader move? Do you remember which fader on the [built-in] wing it was? Were you moving multiple simultaneously? (Which is fine, by the way...) Which ones?
  • in reply to Hans.Hinrichsen
    I know for certain that it was submaster 10 linked to fader 1/10. (It was locked like that long enough to be seared into my memory.)
    I can not say what that specific move entailed, I had two other specials up at the time, so it was likely an add, not a cross-fade. but I'm not 100% certain.

    We're a little concerned as to what to do about this. Would the console need servicing?
    Without knowing the likely cause, what options are there?
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  • in reply to Hans.Hinrichsen
    I know for certain that it was submaster 10 linked to fader 1/10. (It was locked like that long enough to be seared into my memory.)
    I can not say what that specific move entailed, I had two other specials up at the time, so it was likely an add, not a cross-fade. but I'm not 100% certain.

    We're a little concerned as to what to do about this. Would the console need servicing?
    Without knowing the likely cause, what options are there?
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