Why did my Element stop controlling my lights?

Re-patch an existing light to a new channel number and see if that can be controlled.
Is there an Inhibitive Sub buried away from the faders that might be active, and Inhibiting them?
Are the Channels Parked at 0%? (is there a P in the channel tombstone?)
park an address with a light in it to full, and see if the light comes on.
clear your command line. If a Channel is under the control of hte command line (Gold Line around the channel tombstone), sometimes cues and subs and other users can't take control of it.
Try to assert your sub, so it takes priority from other subs/cues.
Hit About: current / usage / etc. see what you can tell from that.

Good luck.
Andrew

None of the lights or subs are parked.
Tried a repatch and still nothing.
Command line is empty.
No red flags on the About, usage, etc...

Is there a way to reset the board to factory default? I could restore my work pretty quickly and don't have any shows on it yet anyway...

Hi Phil!

Check the small yellow text above the triangle and padlock on the right-hand side of your primary display. If it says Offline, exit out to the shell and relaunch as primary.

Also how do your lights get their data? Using the DMX ports on the back of the console?

Logged in as Primary. Says "user 1" above the padlock.
I'm using DMX 1 for control. No LEDs or movers in my system yet. All old school fixtures. Everything is (or should be) in Universe 1). Addresses used between 1 and 190 give or take.

Going to check the dimmers again...

If everything appears OK with your dimmers, try moving your DMX cable to DMX 2 on your Element and change that port to start at Address 1. To change a start address for a DMX port, exit out to the Shell and navigate to Settings>Local IO. You'll see a field labeled Console I/O Card. In there, set the Port 2 Address to be 1. Then tap Accept at the bottom of the screen, launch Primary, then see if you have control.

If everything appears OK with your dimmers, try moving your DMX cable to DMX 2 on your Element and change that port to start at Address 1. To change a start address for a DMX port, exit out to the Shell and navigate to Settings>Local IO. You'll see a field labeled Console I/O Card. In there, set the Port 2 Address to be 1. Then tap Accept at the bottom of the screen, launch Primary, then see if you have control.

In Patch, verify that you are outputting data in DMX.

Secondly, verify you are actually outputting data. The "Output" value will show what the console is actually outputting.

 

If you have issues there, in Setup shell / Local I/O / Local DMX Outputs;

- Verify that "Enable" is selected.

- Verify that "Default Output Protocol" is selected.

- Verify that Console I/O Card has Port 1: 1 / Port 2: 513

- Verify that, unless you have Dimmer Doubling, that Doubling is deselected.

 

Go back to Patch and verify step 1.

If all of that fails, Go back to settings and enable sACN

Settings / Network / Output Protocols

Enable sACN via Ethernet / Make it Default.

DOWNLOAD sACNView onto a computer.

Link: http://docsteer.github.io/sacnview/

Connect the console to the computer via ethernet.

(Do you need a crossover cable for this?)

 

Any outputted data from the console should be displayed on sACN View.

e.g.:

Ok. It's not the dimmers. I hooked up my old Expression and everything is still controlled there.
sACN and DMX are selected in PATCH. Output is increasing as dimmer fades up as expected.
Console card is at 1 and 513 respectively.
Enable and Make it Default are selected.

Side Note but possibly related: The attached lamp isn't working anymore either. It works on my Expression and my sound board but not on the Element... I noticed this yesterday but didn't mention it until I verified that the lamp does actually still work but not on the console currently. I've adjusted the fader wheel up and down several times. Still nothing.

Can you exit to Shell-> Setup—>Adminstration—>Scroll down the page to listed PCBs - do you see an IO card there? can you post a photo of what is listed there?
You are running current Eos Family v2.6.4 Software?

What USB Devices are connected to Console?
1.) USB Mouse (from ETC? , wireless?)?
2.) USB Keyboard (from ETC, wireless)?
3.) USB Touchscreen? 1 or 2?
4.) USB Hub? with external psu?
5.) USB light?
6.) USB charger?
7.) USB vacuum cleaner?
8.) other USB devices?

If your Littlite is no longer working on the console and the dmx stopped , it is possible that the console hardware has a problem: either USB or Power Supply. Please answer the questions above.

The only thing plugged into the Board via USB is the Mouse provided.

I should probably not that I am doing this offline. I can hook the board up to my pc here if that helps.
Apologies. It looks like that's the only way to get into the "shell"...

Yes. V2.6.4 software. Installed via USB flash drive.

What do you mean offline? Your element is in front of you right? Displays-File->Exit Element(not Shut Down Console) - this quits Eos Software and brings you toShell. Then Setup...

I'm guessing by Setup you mean "Settings"?
Not trying to be difficult.
Yes. The console is in front of me. By "offline" I mean it isn't hooked up to computer or internet. Just a monitor and mouse.

Is there a way to do a Factory Reset? I probably changes a setting somewhere but none of the solutions seem to be getting it...

This will be easier if you call in. It appears you have a hardware problem.
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Thanks Corey.

A residual "refusal to ask for directions" gene was kicking in...
Just got off the phone with support and all will be well soon.

Thanks for your patience!

let us know what the final verdict was . . . .
and remember, you DID ask for directions. just to the not-quite-as -knowledgeable group . . . .