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    Remerson
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Ipad not connecting to ETC element

Hello,

I have tried scouring the internet and this site for an answer but can't seem to find anything. I am using an iPad with the IRFR app and trying to connect it to my ETC Element. The IP address I put into the iPad is correct as well as the password display name, I am also connected to the same internet. But, every time I try to connect to the console, it says "connection failed" and "connection refused". I've enabled all the rfr settings in the console but it still gives me the same prompt.

I can't find any answer that works. Any help is much appreciated.

Thank you,

Remy

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  • Hi Remy,

    this topic has been covered in many threads on our forum here - how were you searching our forum?

    I can also go ahead and help you find a solution. Please answer following information:
    1.) what is network address info for Element?
    (Photo would be nice)
    a.) IP:
    b.) Subnet Mask
    c.) Default Gateway

    2.) Network Info for Ipad via that WLAN connection:
    (Photo would be nice)
    a.) IP:
    b.) Subnet Mask:
    c.) Default Gateway

    3.) How is Element connected to Accesspoint?
    4.) What manufacturer and model is the Accesspoint?

    5.) Eos Software Version in Element? Photo of ABOUT would help.
    6.) what version of iRFR are you running on iPad?

    thanks
  • in reply to corey cascio

    Hi Corey,

     

    1.) what is network address info for Element? The iPad connects to the network via WiFi, and dynamically gets an IP address in the WiFi subnet. If needed, I could make the address a fixed reservation.

     

    2.) Network Info for Ipad via that WLAN connection:

    3.) How is Element connected to Accesspoint: The Element is connected to the network via ethernet cable.

     

    4.) What manufacturer and model is the Accesspoint: We use Netgear switches and Aruba access-points

     

    5.) Eos Software Version in Element?

    6.) what version of iRFR are you running on iPad? v2.0.1.9.0.14

     

    Thank you for the help,

    Remy

  • in reply to Remerson
    Networking is definitely not my forté, but the only thing I'm left to wonder is if your router has a subnet mask that may be blocking communication?
    That caught me out.
  • in reply to Wuz314159
    Change the Subnet Mask on your Ion and Iphone to be to 255.255.255.0
    IPs are fine there as long as they are in the same Subnet which they are.
    That photo is of Setup and not ABOUT - and it too blurry to read.
  • in reply to corey cascio

    As far as I know, a subnet mask of 255.255.254.0 should limit the mask to 172.16.58.1 to 172.16.59.254
    So that should work fine as far as I know.
    but like I said, networking is not my forté.
    Give it a go to eliminate the possibility.

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