Element 2 Fader LED's on first 10 Faders go dim.

Hello, Salazar:

If your Element2 was purchased this summer, then you might be experiencing an issue which can be resolved by updating your software to v2.7.4 and then following the on screen instructions to update the firmware on the fader boards.

Thank you,

Sasha

The software was/is up to date.  A few days before I saw the behaviour noted above I had updated the software to v2.7.4 but didn't get any of the on screen instructions to update the firmware on the fader boards.

Which I thought was odd as I did get instructions a few days before on a Element Classic to upgrade firmware on something (the Gadget In/Out perhaps) when I brought that one up to 2.7.4.

I'm pretty sure I looked under the Maintenance Tab to see if any Firmware were highlighted in red and didn't notice anything.  Where should I look?

The software was/is up to date.  A few days before I saw the behaviour noted above I had updated the software to v2.7.4 but didn't get any of the on screen instructions to update the firmware on the fader boards.

Which I thought was odd as I did get instructions a few days before on a Element Classic to upgrade firmware on something (the Gadget In/Out perhaps) when I brought that one up to 2.7.4.

I'm pretty sure I looked under the Maintenance Tab to see if any Firmware were highlighted in red and didn't notice anything.  Where should I look?

Those would be the correct places to look.  If you look in that maintenance window it should show you the current firmware version.  What is that version?

Software Version  2.7.4 Build 12, Fixture Library 2.7.3.11

Firmware Update, Detected Modules:

1. HS Face Panel (1.0.1.9.0.5)

2. Element2 Fader Board (1.0.1.7)

3. Gadget/IO Board (1.1.0.9.0.4)

4. Intelligent Power (1.0.2.9.0.6)

Looking at the Release Note for v2.7.4 the I/O Board Firmware for an Element 2 should be up to 1.1.1.9.0.5 now but the maintenance window shows only "Gadget/IO Board (1.1.0.9.0.4)."

How do I upgrade that?

www.etcconnect.com/.../DownloadAsset.aspx

Press the "Upgrade I/O Firmware Button" above the Firmware Update section in the Maintenance tab. That device requires a different tool to update them which is accessed through that button.

Ok, I tried this on two different boards.  On an Element Classic the 'I/O Downloader' dialog box appears with a 'Status:' of 'Please Connect Console' and after a long pause, then things happen and I eventually get to choose from one of three different Firmware options.  So no problem there.

When I try it on the Element 2 the same 'I/O Downloader' dialog box appears with a 'Status:' of 'Please Connect Console', then nothing happens, no matter how long I wait?

So what am I dong wrong?

I think Matthew didn't see that you are trying this on an Element 2. This changed between classic to Element 2.

In the Maintenance tab, at the bottom, in the box where you see the firmware versions of the components, click the I/O card and then press the Update button below it

Following Ueli Riegg's explanation I tried updating the IO card in the Element 2 using the firmware update window by clicking on the I/O card and then pressing the Update button below it.  It appears there is no copy of version 1.1.1.9.0.5 on the console available as the console just reinstalls 1.1.0.9.0.4

When done the console powered down as required by the update.  On restart the firmware update window still shows "Gadget/IO Board (1.1.0.9.0.4)."

The console software is up to date. v2.7.4 build 12.

Looking at the Release Note for v2.7.4 the I/O Board Firmware for an Element 2 should be up to 1.1.1.9.0.5 now.  So what am I dong wrong?