Trouble shooting. Ion network issue.

No response from tech support? Check the number!! I'm sure you'll get a response Monday morning from someone. An email might be more direct. It's a holiday in the states. President's day is Washington, Lincoln and all that! 

Not sure what "crashing on the network" means. Off the top of my head I'd say you have a network issue, rather than a console issue. 

Hi Michael, as discussed on the phone we had some problems with our pager system at the weekend that we are looking into. Thanks for calling today your case number is #300745215

Thanks John. I’ve updated the firmware of the gateway just incase and we’ve set the gateway to have a static IP address to as it wasn’t. The crashing on the network was the network stopped working and the gateway stopped outputting and then the ion crashed. 

Hi Michael. How did the ION "crash"? did the etcdoctor app start?

Yeh a pop up window was displayed but didn’t catch what it was?

Yeh a pop up window was displayed but didn’t catch what it was?