Fader Wing Freeze up on ION Console.

Hi Brandon,

When you say that "the entire fader is frozen," is it just the 10 playback faders, or does the entire wing stop responding including the 30 submasters?

Also, are you using the wing attached to the side of the console, or is it stand alone connected by cables? If you're attaching it to the side of the ION console, please use the provided screws to ensure a reliable connection.

Looking forward to hearing back from you,

Kevin

only the 10 playback faders are frozen, the problem is when 1 freezes all of them freeze, the other 30 submasters as well as all the other submasters on the other pages work fine but all playback faders freeze.

the fader wing is NOT attached to the console it is attached stand alone via USB and it's own power supply.

ok quick followup

i just created a completely new show on the same ion. i setup the conventional dimmers then the catalyst channels and began programming all of the submasters and playback sliders and cues.

same exact problem every few minutes the playback faders freeze and neither button or the faders have any effect until i shutdown and reload the system, and again when one freezes all the playback faders freeze as well.  but as before none of the submaster faders are affected.

This problem does not occur if i do not patch any of the other fixtures.  this problem seems to affect any playback faders, i tried to setup coemar parlite LEDs and ColorKinetics color blazes with playback cues and they end up doing the same thing whenever the conventional dimmer circuits are patched, but everything works fine if i unpatch all of the dimmer channels.

Brandon, we've been trying to duplicate this.  Can you send us your show file... eos@etcconnect.com.    Also, can you save your log files and send them along with the show file (go to the shell, maintenance, save logs).

It you can make a note about the issue, so we know who to route it to.  

Are you using snapshots during any of this?  I've had issues with the RVI firing snapshots and I'd lose my fader wing.

Dawn

Hi All

I have a small problem with the ion console

1- I open everything  with the fader wing  everything work well  after 15min if i want to change submaster from 1 to 3 for example  fader wing

 will not respond it goes freeze or sleepy mode   there is any answer for this ???

Regards,

I know very little to even be commenting here but taking a chance I will put in my two cents.  I think I missed something.  You said updated to 1.4.3.  Is that the most current version?  If I missed something please forgive me.  :-)

Oh now I see what I missed.  The post was a few years ago but reappeared with the new post added.  Yikes.  I wonder though what the solution was since I don't see anything in the string.