kind of urgent! one of my staff was in the process of getting a show ready when the element behaved a couple of times strangely. it took lights out when submasters were pushed up (bit like LTP behavior, however it was like an intermittent fault and happened about 2x and was not able to reproduce. show is starting in about 60min.
I did face panel test came back all good, did deep clear, also restarted the whole pathport network.
the element is running: v 220.127.116.11.0.8, Fixture 18.104.22.168.0.6
Log file attached.
any help would be great! hope we get through the show without a hitch, however if someone can find the cause and we can at least avoid it for now would be greatly appreciated!
without exact time when it happened it will be a bit hard to reproduce. and running a software version that's over 3 years old probably doesn't help either...
I agree with Ueli-- can you please provide us with the date and time that the issue occurred?
I have sent the same message to tech support as well with the same request for time and the best I can do is give an estimate of approximately 1.5-2 h before I took the report. sorry can't do any better as the staff member was not aware of logging the console time when it happened.