updated Windows, Gadget no longer working

I just updated Windows (with my Gadget plugged in) and now when I open Eos it bogs down and freezes. If I unplug gadget, Eos opens and works normally. If I wait for shell to open with Gadget plugged in, it shows up (very, very slowly) under devices but is all in red font and I can't update the firmware. Anyone know what this is or how to fix?

Parents

0 Siddell over 3 years ago

Update: Same Gadget works fine from my Mac (not changing anything). Running Eos 2.9.1 Build 17 on MacOS 10.15.7
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Reply

0 Siddell over 3 years ago

Update: Same Gadget works fine from my Mac (not changing anything). Running Eos 2.9.1 Build 17 on MacOS 10.15.7
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Children

0 Matt Pumplin over 3 years ago in reply to Siddell

Hi Siddell sorry for the trouble. We might be able to deduce the problem from your Eos logs on your PC. Would you mind grabbing those and sending them to eos@etcconnect.com or you can upload them here?

Retrieving or Saving Log Files from Eos Family Consoles - Electronic Theatre Controls Inc

Have you updated any other software at the same time, like Concert or Hog4PC?

Thanks, -MattP.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 sstaub over 3 years ago in reply to Siddell

Did you tried to reinstall the app?
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel