ION apparently crashing when labelling cues

 Now firstly I apologise for not having all the info for this post as it has come from a technician using our theatre's ION. Apparently twice he has experienced an error and re-start from the ION when labelling cues in a single cue-list.

When I asked his keystrokes he said it was "Cue X label..." followed by the ION logo and error and the desk restarting.

Now I've labelled loads of cues and never had the problem. Just wondering if it is a known issue or if anyone else has had a problem on a particular show. We're currently running on version 1.4.2 and I've asked the board op to send me a copy of the show file in case its a conflict of fixtures somewhere (which i doubt!)

Any info would be great!

Thanks, Andy.

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  • chambo said:
    Apparently twice he has experienced an error and re-start from the ION when labelling cues in a single cue-list.

    When I asked his keystrokes he said it was "Cue X label..." followed by the ION logo and error and the desk restarting.

    . . . .Just wondering if it is a known issue or if anyone else has had a problem on a particular show. We're currently running on version 1.4.2 and I've asked . . . Thanks, Andy.

    Andy:

    I had this same problem.  It happened to me when in Live, cue xx, and I put a label on a different cue.  EG: I'm sitting in cue 12.5 and I type Cue 5 Label . . . The QWERTY keyboard on the screen DOESN"T come up, the board freezes, the hard drive clicks a little bit, and then it reboots, plunging the room into darkness as the DMX shuts off.

    I reported it to ETC.  It was a known issue at the time, due to a . . . memory bit refering to another bit of memory that wasn't there. . . ?? (i think, sorta)

    Any way, it was fixed with the upgrade to 1.4.3.  I haven't had any issues with it since upgrading.  In 1.4.2, I had no issues with labelling subs (what I typically label), or labeling cues I was sitting in.

    Hope this helps.

    Andrew Riter

    Chan Centre for the Performing Arts.

Reply
  • chambo said:
    Apparently twice he has experienced an error and re-start from the ION when labelling cues in a single cue-list.

    When I asked his keystrokes he said it was "Cue X label..." followed by the ION logo and error and the desk restarting.

    . . . .Just wondering if it is a known issue or if anyone else has had a problem on a particular show. We're currently running on version 1.4.2 and I've asked . . . Thanks, Andy.

    Andy:

    I had this same problem.  It happened to me when in Live, cue xx, and I put a label on a different cue.  EG: I'm sitting in cue 12.5 and I type Cue 5 Label . . . The QWERTY keyboard on the screen DOESN"T come up, the board freezes, the hard drive clicks a little bit, and then it reboots, plunging the room into darkness as the DMX shuts off.

    I reported it to ETC.  It was a known issue at the time, due to a . . . memory bit refering to another bit of memory that wasn't there. . . ?? (i think, sorta)

    Any way, it was fixed with the upgrade to 1.4.3.  I haven't had any issues with it since upgrading.  In 1.4.2, I had no issues with labelling subs (what I typically label), or labeling cues I was sitting in.

    Hope this helps.

    Andrew Riter

    Chan Centre for the Performing Arts.

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