ION apparently crashing when labelling cues

chambo said:

Apparently twice he has experienced an error and re-start from the ION when labelling cues in a single cue-list.

When I asked his keystrokes he said it was "Cue X label..." followed by the ION logo and error and the desk restarting.

. . . .Just wondering if it is a known issue or if anyone else has had a problem on a particular show. We're currently running on version 1.4.2 and I've asked . . . Thanks, Andy.

Andy:

I had this same problem.  It happened to me when in Live, cue xx, and I put a label on a different cue.  EG: I'm sitting in cue 12.5 and I type Cue 5 Label . . . The QWERTY keyboard on the screen DOESN"T come up, the board freezes, the hard drive clicks a little bit, and then it reboots, plunging the room into darkness as the DMX shuts off.

I reported it to ETC.  It was a known issue at the time, due to a . . . memory bit refering to another bit of memory that wasn't there. . . ?? (i think, sorta)

Any way, it was fixed with the upgrade to 1.4.3.  I haven't had any issues with it since upgrading.  In 1.4.2, I had no issues with labelling subs (what I typically label), or labeling cues I was sitting in.

Hope this helps.

Andrew Riter

Chan Centre for the Performing Arts.

chambo said:

Apparently twice he has experienced an error and re-start from the ION when labelling cues in a single cue-list.

When I asked his keystrokes he said it was "Cue X label..." followed by the ION logo and error and the desk restarting.

. . . .Just wondering if it is a known issue or if anyone else has had a problem on a particular show. We're currently running on version 1.4.2 and I've asked . . . Thanks, Andy.

Andy:

I had this same problem.  It happened to me when in Live, cue xx, and I put a label on a different cue.  EG: I'm sitting in cue 12.5 and I type Cue 5 Label . . . The QWERTY keyboard on the screen DOESN"T come up, the board freezes, the hard drive clicks a little bit, and then it reboots, plunging the room into darkness as the DMX shuts off.

I reported it to ETC.  It was a known issue at the time, due to a . . . memory bit refering to another bit of memory that wasn't there. . . ?? (i think, sorta)

Any way, it was fixed with the upgrade to 1.4.3.  I haven't had any issues with it since upgrading.  In 1.4.2, I had no issues with labelling subs (what I typically label), or labeling cues I was sitting in.

Hope this helps.

Andrew Riter

Chan Centre for the Performing Arts.

Thanks for that info matey. The folk at ETC said the problem should be resolved in 1.4.5. Looks like I'll be upgrading the software at the earliest opportunity! Thanks all for the prompt responses!