M1 Mac not recognising client dongle

Morning All,

I have an M1 MacMini that I'm trying to use as an Eos client, with an Eos client dongle that I know is good (because it works fine on a different Mac).

On the M1 Mac, I don't get the 'Client' option - it shows 'Mirror' instead.

The odd thing is we had this Mac working just fine as a client a couple of weeks ago, though with a different client dongle.

The one I'm trying to use now is one of the very, very early (purple) client dongles from when Eos first appeared. I'm wondering if that needs some kind of driver that is now not installed by default or that somehow doesn't work with these M1 Macs?

(Interestingly the dongle doesn't appear as a USB device in the System Report on either Mac, the one where it works with Eos and the one where it doesn't).

Anyone else seeing this?

Rob.

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RobHalliday over 2 years ago

Just in case anyone else is affected by this - we've resolved this today, without quite pinning down the cause.

There were actually two variables between when this worked and when it didn't. One was using a newer dongle, as mentioned in the original post, vs my very old (2009, EYDIB-type) dongle. The other was that the M1 Mac had updated itself from MacOS 11.2 to MacOS 11.4 in-between times.

ETC identified that new drivers for that dongle type have recently been released, which fixed the issue. So if you find your new Mac isn't recognising your old dongle, try downloading those from here:

https://supportportal.thalesgroup.com/csm?sys_kb_id=11ae86eddb16e78cfe0aff3dbf961916&id=kb_article_view&sysparm_rank=2&sysparm_tsqueryId=a9336599db61b050f0e32208059619e9&sysparm_article=KB0018323

Thanks to ETC's Matt Pumplin for finding these.

Rob.
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RobHalliday over 2 years ago

Just in case anyone else is affected by this - we've resolved this today, without quite pinning down the cause.

There were actually two variables between when this worked and when it didn't. One was using a newer dongle, as mentioned in the original post, vs my very old (2009, EYDIB-type) dongle. The other was that the M1 Mac had updated itself from MacOS 11.2 to MacOS 11.4 in-between times.

ETC identified that new drivers for that dongle type have recently been released, which fixed the issue. So if you find your new Mac isn't recognising your old dongle, try downloading those from here:

https://supportportal.thalesgroup.com/csm?sys_kb_id=11ae86eddb16e78cfe0aff3dbf961916&id=kb_article_view&sysparm_rank=2&sysparm_tsqueryId=a9336599db61b050f0e32208059619e9&sysparm_article=KB0018323

Thanks to ETC's Matt Pumplin for finding these.

Rob.
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