ION xe20 Desk Lamp stopped working after upgrading to 3.1

Question

Desk lamp won't work. Will work on a Classic ION upgraded to 3.1

juliandlP · Accepted Answer

*Solved 
 Tech Support saves the day. Turns out that the Gadget/IO Board firmware upgrade was corrupted/lost. I didn't realize that the console was also not outputting DMX. After step by step resetting of the gadget board and restoring the firmware, within 15 minutes, the console was back to normal. 
 Apparently, this is an unusual situation. When the Gadget/IO Module firmware was improperly upgraded, it was missing from the Detected Modules. The firmware had to be reinstalled manually. 
 I'm marveled by the amazing knowledge of ETC tech support.

Matt Pumplin · Answer

Does the level change if you use the wheel in the back? 
 You can also test the Little Lite outside of Eos software. 
 - Exit to the Welcome Screen 
 - Press the "Settings" Button 
 - On the right-hand side, press the "Maintenance" Button 
 - On the left-hand side, press the "Face Panel Test" button 
 This will open a series of tabs. Locate the "High Speed IO 4 Port tab and click on it. 
 By default, this should jump your Little Lite output to 100% (255). There is a slider you can use to fade it up and down. 
 If none of that works, you should reach out to your local ETC Technical Support

ION xe20 Desk Lamp stopped working after upgrading to 3.1

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