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    Robert452
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Color Problems

We are experiencing color problems with our Ridgeyard MLs.

I use the same patch for all our shows which includes 12 "Ridgeyard" MLs. We mounted them today for a new show being careful to check they were in 12 mode (IE consume 12 DMX addresses). I could control intensity, pan, tilt and zoom on all. BUT! I could not change colors! All units reacted in the same way so it's not a ML problem. We have some Cannons and those were coloring per norm.

I unpatched the appropriate channels and then re-patched the "Ridgeyard 12" profile. Still Int, Pan, Tilt and zoom but NO color! 

As said, this patch setup and MLs have been used on several shows and worked perfectly. I'm at a loss. Now at home and trying to run sACN O/P table to check if I'm pushing right value to right DMX address. Ideas welcome.

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  • To add: At home I ran the same show file. I was able to "See" values going to correct DMX addresses (RGB etc) in the sACN viewer

  • in reply to Robert452

    On site are you using sACN or DMX?  Is there another possible source on the network or line which might be holding the color values at their home level?

  • in reply to saranow

    We only use DMX. My ref to sACN was merely to see if/what values were going to appropriate DMX Addresses. At home I can see those values as they should but at theater the sACN doesn't appear to be working to see same. So tomorrow I'll try to sort that out. Your answer was very interesting because I would never have thought of something else inhibiting the colors. The only device on our little network is a tablet we use to remote control whilst setting up on stage. I will turn the network off tomorrow.  This took me by surprise and has me quite worried, so your help is appreciated.

  • in reply to Robert452

    This am I disconnected the remote. No difference. I tried bringing up the last show (where they worked) yesterday to no avail. Getting desperate today I pulled up an older show from my USB stick and it worked! So, I'm using it as a base for the new show. I'm glad to have the colors back but really unhappy because I don't know what happened. Somehow the Profile for the Ridgeyards got broken. I had opened and examined it and could not find anything changed and as I said the Int, P,T and zoom worked. So will probably never learn why this happened. Just thrashing around in the dark. 

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  • in reply to Robert452

    This am I disconnected the remote. No difference. I tried bringing up the last show (where they worked) yesterday to no avail. Getting desperate today I pulled up an older show from my USB stick and it worked! So, I'm using it as a base for the new show. I'm glad to have the colors back but really unhappy because I don't know what happened. Somehow the Profile for the Ridgeyards got broken. I had opened and examined it and could not find anything changed and as I said the Int, P,T and zoom worked. So will probably never learn why this happened. Just thrashing around in the dark. 

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