Hi,
I just recently updated our Element 2 Console to V3.1.3.8
It then requested a firmware update for the I/O board, after the firmware update I get this:
I assume to fix this issue I'll need to drop in a firmware file for the I/O Board component in F:\ drive... which firmware file do I copy over to F:\ for the Element 2 I/O Board component, and then restart the console?
This is what I gathered after comparing the logs between pre upgrade and post upgrade - and reason I've concluded that it's an I/O board issue and unable to communicate with our fixtures via DMX.
ETCDoctor - missing line(s) in red...
123. \Device\00000071, ETC Console I/O HS, USB\VID_14D5&PID_0115&REV_0003&MI_01, USB\VID_14D5&PID_0115&MI_01, Electronic Theatre Controls, Inc., WinUSB, Installed
CriticalIssues.txt - missing lines in red
[ 8/16/2022 15:58:59:491 ] ETC Four Port I/O Board has gone offline (USB Composite Device, USB\VID_14D5&PID_0115&REV_0003)
[ 8/16/2022 15:58:59:491 ] ETC Four Port I/O Board has gone offline (ETC Console I/O HS, USB\VID_14D5&PID_0115&REV_0003&MI_01)
[ 8/16/2022 15:58:59:491 ] ETC Four Port I/O Board has gone offline (HID-compliant device, HID\VID_14D5&PID_0115&REV_0003&MI_00)
[ 8/16/2022 15:58:59:491 ] ETC Four Port I/O Board has gone offline (USB Input Device, USB\VID_14D5&PID_0115&REV_0003&MI_00)
EosShellLog.txt - missing lines in red
[ 8/16/2022 15:00:44:191 ] Discovered Usb Device Eos Intelligent Power & USB Hub HID
[ 8/16/2022 15:00:44:191 ] Discovered Usb Device High Speed Eos Face Panel HID
[ 8/16/2022 15:00:44:191 ] Discovered Usb Device Element 2 Fader HID
[ 8/16/2022 15:00:44:191 ] Discovered Usb Device High Speed IO 4 Port HID
[ 8/16/2022 15:00:44:191 ] Discovered Usb Device High Speed IO 4 Port Bulk
Many thanks for your time.
Peter
