Ion unparks upon being turned on

I was operating an Ion at a church over the weekend, and before I left, I saved my show, and turned off like normal. Everything turned off like it should, and after a few minutes the non-dims shut off as well.

Today, the console was turned on (by the production manager, as I do not attend this church, or live near it), and it loaded fine, except that none of the moving lights came on. The dimmer racks have non-dim modules, which are parked by the console, but nothing was parked. It is the same exact show that the console loaded that it was last used with (by me). Is this a software bug?

The console has had many quirks before (the LCD's didnt turn on, it would crash at booting, have jumbled LCD (external) screens). There is a UNISON system that controls work lights, which are also on a non-dim circuit. The lighting console has access to these as well; the Ion is running Net2.

Any thoughts on why the console would load, but with unparked channels when it has loaded fine times before with those channels parked at full?

I had the guy go to the dimmer room, and note all the non-dims, and go repark them. Any ideas are greatly appreciated, I plan to download the new software (to floppy... I presume?) and load it into the Ion next time I am there.

There's also problems with the Unison system... but that's for another day once we figure this Ion deal out.

 

The desk is about a year old, is one of the first runs, and has had problems since the beginning; they're just getting worse unfortunately.

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  • So the Ion was updated with the latest software, and then again this past sunday turned on with no parked channels. There has to be something wrong now. Nobody is advanced enough to write a macro, or even accidentally write a macro - they had to call me to find out how to even park a channel. It also decided to crash upon being turned off - the monitors had overlapping menus, and the screens on the console had several horizontal lines showing. They had to unplug it to turn it off.

    Their ETC rep (who also did the install) isn't the most helpful with the problem, it's usually him telling them to update the software and take care of it themselves.

    Is there anything that could be done with this thing? It's a PITA for them, and a really big pain, and a serious downer to use that console.

    I told them how to park the channels from their CEM+ dimmers, and they are doing so - one problem partially solved.

    Any ideas on why this thing crashes, or still unparks stuff? Maybe it's a DOB that nobody decided to send back?

  • Please ask them to contact tech support, and describe the problem.  

    Thanks,

    a

     

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