Is this eos moderator really helpfull???

Hi Louis - 

As you mention, ETC has not been living up to our high standards of support on this forum. Recently we have been working to get more resources directed toward clearing out our backlog, getting still-open issues documented in our system, and closing forum posts out. This means a few things:

You are going to continue to get a lot of email traffic if you are subscribed. I'm sure this is bothersome, but I would rather get caught up and remain reactive to forum posts than continue to let posts languish. I'm sure your email client has filters that will help with the incoming messages as we get continue through our backlog. 

Since many posts have sat unanswered for so long, I have asked our Eos Moderator support team to ask if posts are in-fact still issues. If we don't hear back, we will close out the post so we don't have to continue keeping track of them.

In Eos development, not everything can get fixed immediately - we don't have Apple or Google sized resources. I have asked our Eos Moderator team to make sure issues get added to our ticketing system, and to leave a ticket number so folks know it has been received (You'll see a number like EOS-12345). This will allow us to answer the post, even if the issue may not get fixed for some time. 

I am solely responsible for the New Features forum, and am making an effort to dedicate time to responding to and documenting the posts. I have asked the Eos Moderator team to close out posts that should be on the New Features page by requesting the OP do so. This allows the OP to reframe the post as a new feature instead of a bug/issue, and make any changes or additions which may have changed since they posted.

Eos Moderator is a new approach for us to get questions answered fast, issues written up, and to close out posts as quickly as we are able. I have not been comfortable with the experience we have been providing on this forum, and our team has taken action to make improvements. This is our new normal - the backlog will be difficult, but I hope the temporary discomfort are worth a better longterm experience.

~n~
_______________________________
Nick Gonsman
Eos Family Product Manager

I was never unhappy with this forum.
(maybe only about the Dark-Move theme,....)

If i ask and nobody answer, then there will no answer/solution.
Here are many people outside from ETC that answer very fast.
And i think the User-to-User support is also important.
So if anybody have a solution, an idea, post it.
For this is this forum also.

And for say it clear and direct.
Me in my person i was never unhappy with any suport from ETC or other parts of the ETC Family.
ETC have one of the best supports i ever notice.
ETC support is very fast, very competently and if i need ETC as my telephone joker, the call not ends before my problem is solved.

My point was, the ETC moderator ever answer the "same".
As like, is your problem is now solved or have you more questions.
In this case it is more adress to the Forum users here, if their problem is solved, they not let other know how they solve it.
This is a support ETC can´t give.
Because ETC not know how they have solve it,...
I had mark all topics as, "send me an Email if there is an answer".
So i get the first day round 25-30 mails with ever same sentence.
Now i have only mark the topice thats interesset me.
So i can filter the email i get.

I was never unhappy with this forum.
(maybe only about the Dark-Move theme,....)

If i ask and nobody answer, then there will no answer/solution.
Here are many people outside from ETC that answer very fast.
And i think the User-to-User support is also important.
So if anybody have a solution, an idea, post it.
For this is this forum also.

And for say it clear and direct.
Me in my person i was never unhappy with any suport from ETC or other parts of the ETC Family.
ETC have one of the best supports i ever notice.
ETC support is very fast, very competently and if i need ETC as my telephone joker, the call not ends before my problem is solved.

My point was, the ETC moderator ever answer the "same".
As like, is your problem is now solved or have you more questions.
In this case it is more adress to the Forum users here, if their problem is solved, they not let other know how they solve it.
This is a support ETC can´t give.
Because ETC not know how they have solve it,...
I had mark all topics as, "send me an Email if there is an answer".
So i get the first day round 25-30 mails with ever same sentence.
Now i have only mark the topice thats interesset me.
So i can filter the email i get.