Is this eos moderator really helpfull???

Hi Louis - 

As you mention, ETC has not been living up to our high standards of support on this forum. Recently we have been working to get more resources directed toward clearing out our backlog, getting still-open issues documented in our system, and closing forum posts out. This means a few things:

You are going to continue to get a lot of email traffic if you are subscribed. I'm sure this is bothersome, but I would rather get caught up and remain reactive to forum posts than continue to let posts languish. I'm sure your email client has filters that will help with the incoming messages as we get continue through our backlog. 

Since many posts have sat unanswered for so long, I have asked our Eos Moderator support team to ask if posts are in-fact still issues. If we don't hear back, we will close out the post so we don't have to continue keeping track of them.

In Eos development, not everything can get fixed immediately - we don't have Apple or Google sized resources. I have asked our Eos Moderator team to make sure issues get added to our ticketing system, and to leave a ticket number so folks know it has been received (You'll see a number like EOS-12345). This will allow us to answer the post, even if the issue may not get fixed for some time. 

I am solely responsible for the New Features forum, and am making an effort to dedicate time to responding to and documenting the posts. I have asked the Eos Moderator team to close out posts that should be on the New Features page by requesting the OP do so. This allows the OP to reframe the post as a new feature instead of a bug/issue, and make any changes or additions which may have changed since they posted.

Eos Moderator is a new approach for us to get questions answered fast, issues written up, and to close out posts as quickly as we are able. I have not been comfortable with the experience we have been providing on this forum, and our team has taken action to make improvements. This is our new normal - the backlog will be difficult, but I hope the temporary discomfort are worth a better longterm experience.

~n~
_______________________________
Nick Gonsman
Eos Family Product Manager

Dear Nick,
thank you for letting us know.

Will the Moderator Team also be active in other parts of the EOS Family Forum? Like Fixture Requests?

Their focus is getting us caught up in this forum and Show Control. Fixture Requests will continue to be handled by our R&D team - though changes are coming to that space in the coming weeks, and we'll make an announcement there when we're ready. As I mentioned earlier, as my time allows, I will be catching up on the Feature Requests page.

Regarding the other discussions above: our forums are linked into our ticketing system, and for that and myriad other reasons, we are going forward as we are. I'm closing the post to further comments. 

Their focus is getting us caught up in this forum and Show Control. Fixture Requests will continue to be handled by our R&D team - though changes are coming to that space in the coming weeks, and we'll make an announcement there when we're ready. As I mentioned earlier, as my time allows, I will be catching up on the Feature Requests page.

Regarding the other discussions above: our forums are linked into our ticketing system, and for that and myriad other reasons, we are going forward as we are. I'm closing the post to further comments.