arfr unexpected refund

hello everyone

i'm new to use the arfr app.

buy the full version earlier this week-end, everything connected just fine with our ion xe 20.

used it as a usefull remote on stage. on an samsung A40 phone.

and by this morning, i get a e mail telling me that a recieved refund for the paiement via PayPal 

and the app switch to restricted fonction with just the cue list.

i have to buy it a second time to get it operational!

is it an issue due to an update? do i have to do something particuliar to get unlimited licence ? 

best regards

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