Have you ever seen the programer not working in the etc gio? Everything else does but the programmer part keys and encoders

Have you ever seen the programer not working in the etc gio?

Everything else does but the programmer part keys and encoders Thinking

All faders, macros buttons and macros programmed on screens are working perfectly. 

I already tried:

Re starting the board several times

Loaded dif shows

loaded old  shows version


Still same result.

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