Gadget II Not showing up in the local output window

Are you logged in as an Admin to those laptops. Could you run the Eos App as an Admin (right click, :select Run as Admin)

running EOS as administrator did not help :( still same as before.

I just noticed that you are running Eos v3.2.9 - are you sure? That must be a beta - because Eos v3.2.8 is the current release version. Could you install Eos v3.2.8 and see if problem goes away? Be sure to run the Install file As Admin. 

If you are on version Eos v3.2.8, could you please uninstall Eos fully and then reinstall Eos as Administrator? It could be the the drivers for the Gadget are getting blocked at install

I mis typed before. I am running EOS 3.2.8

could you please uninstall Eos fully and then reinstall Eos as Administrator? It could be the the drivers for the Gadget are getting blocked at install

 I did try reinstalling EOS and that did not seem to fix the problem.
I also just tried running EOS on a windows 10 install that I have side by side for this laptop and that yielded the exact same results.

Did you run the Eos Install file with “Run as Admin” command? 

Could send photo of About screen and a photo in shell where ->Admin -> bottom wwhere firmwares are listed?