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    Robert452
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ETCpad

We have had the ETCpad for a number of years but haven't used it preferring a third-party Android App. But this went belly up and we thought to try the ETCpad again.

We get the old problem of not connecting while router is not connected to the internet and wondered if, in the interim, the firmware for the pad has been updated. And, if it has been how to we get it and update the pad?

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  • Hi Robert, 

    what version of Eos Software is on your console? 

    What version of aRFR software is on your ETCpad?
    What version of ETCpad software are you running?

    Current ETCpad/aRFR Software do not require the router to be connected to the internet. 

    Network issues like losing connection or sluggishiness can have a plethora of causes - and sometime multiple factors combined. 

    Do you have a network plan of how data travels between your Eos console and the ETCpad? A hand drawing will work. 

    Please include the network address information (All 3 pieces of info: IP Address, Subnet Mask, Default Gateway IP) for all devices in the lighting network. 

    The default Geteway IP of the ETCpad is very important to know! If it is not set to the IP address of the router, then the etcpad could be resetting its connection. If there is no router in your network, please set the default Gateway IP of the ETCpad to the IP Address of the ETCpad.

    Please also list the manufacturer and model of the switches and routers and wlan access points. 

    Thank-you

  • in reply to corey cascio

    Just to finish off. ETC support cane through and ETCpad now fully up to date and working well 

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