Hi Charles,

could you answer some questions to allow for more assistance?

1.) What Eos Software is running on this Element 2 console? It can be found by pressing the ABOUT button on your console.

2.) What IO / DMX Card Firmware is on this Element 2 Console? This can be found by exiting to the SHELL, and then pressing the Settings Choice on the Screen and then pressing the maintenance tab on the right, and scrolling to bottom and saying which Firmware the one of the following is listed:

3.) How does DMX go from the Element 2 to the Fixtures?

a.) via Network Cable to a Switch to a Gateway? If so, which Switch, Which Gateways and software versions?
b.) via DMX Cable directly to the first fixture with issues?
c.) via DMX Cable to a DMX Splitter?

d.) is Wireless DMX involved?

e.) you have no idea?

4.) Are all these fixtures that are coming on - always in the same DMX Line / Chain?

Thanks

Corey,

First thank you for any help you can give.

1.) What Eos Software is running on this Element 2 console? It can be found by pressing the ABOUT button on your console. We are currently running 3.2.10.36 which I believe is the latest update.

2.) What IO / DMX Card Firmware is on this Element 2 Console? This can be found by exiting to the SHELL, and then pressing the Settings Choice on the Screen and then pressing the maintenance tab on the right, and scrolling to bottom and saying which Firmware the one of the following is listed:
 It is Four Port I/O HS 1.2.1.9.0.8

3.) How does DMX go from the Element 2 to the Fixtures? c.) via DMX Cable to a DMX Splitter? 

CHAUVET DJ Data Stream 8 Flexible DMX Splitter

4.) Are all these fixtures that are coming on - always in the same DMX Line / Chain? Yes they are. Again it started with one, then and now six lights.

Again thank you for your time.

Hi Charles,

sorry for the delay - life is so busy!

Firmwares seem all uptodate.

If this issue is affecting only lights on one dmx line out of the DMX Splitter, could

you swap that dmx cable to another output on the splitter and see if the failure follows?

You could also try putting a DMX-Terminator on the last dmx fixture on the end of that line?

Another thing -->

Robert's response about Disco mode - got me thinking - some fixtures like our ColorSource Pars,

have Stand-Alone Modes - (S1-xx, P1-xx) = Sequences and Presets , and if the preset is left active on

display - and dmx comes on, then the local preset is ignored in the fixture, until DMX is lost(console turned off and whatever HOLD LAST LOOK settings in the Dmx splitter time out), then the Preset becomes active again.

Check on fixture if you unplug dmx if light goes on, if it does, check on display, a Preset (P1) or so is active.

Press Mode button to turn off the Preset and then you see just the DMX Address and you can replug dmx cable.

Good Luck!

Hi Charles,

sorry for the delay - life is so busy!

Firmwares seem all uptodate.

If this issue is affecting only lights on one dmx line out of the DMX Splitter, could

you swap that dmx cable to another output on the splitter and see if the failure follows?

You could also try putting a DMX-Terminator on the last dmx fixture on the end of that line?

Another thing -->

Robert's response about Disco mode - got me thinking - some fixtures like our ColorSource Pars,

have Stand-Alone Modes - (S1-xx, P1-xx) = Sequences and Presets , and if the preset is left active on

display - and dmx comes on, then the local preset is ignored in the fixture, until DMX is lost(console turned off and whatever HOLD LAST LOOK settings in the Dmx splitter time out), then the Preset becomes active again.

Check on fixture if you unplug dmx if light goes on, if it does, check on display, a Preset (P1) or so is active.

Press Mode button to turn off the Preset and then you see just the DMX Address and you can replug dmx cable.

Good Luck!

Corey,

Thank you for all your help. It is very much appreciated. A it turns out two of our ColorSource Pars were put into preset and somehow the ColorSource Spots followed days later. The Spots are used as high sides so pretty sure no one messed with them. But the Pars I think I touched it when I was moving the boom they are hung on. So up the ladder I go.

Thank you again!

HI Charles,

I am glad you solved that issue. As a tip - since I know that if you mistakenly touch the mode button

during focus or going by the fixture, you can change settings. It is possible to lock and unlock the display to prevent from mistakenly changing modes:

Lock the User Interface
After you have set up the fixture, you can lock the user interface to pre-vent additional changes.
1.
Press and hold the Up button and Down button simultaneously for 3 seconds. The display will show Loc to indicate that the user interface is locked.
2.
To unlock the user interface, press and hold the Up button and Down button simultaneously for 3 seconds.

Have a good day!

are your fixtures up really high?

Thanks again. 

Be well.

Happy Holidays. 

Not terribly. 24'.