Hello!
For 2 years now, we’ve been troubleshooting what might be making our 6 cyc lights freeze mid show. We change the universe, had our gateways checked on, changed the cables, gave them their own universe, pulled a whole new batch of cyc lights out, etc. Nothing is working.
We just found a new consistency in that we are using effects with the lights, and they freeze when they are in a chase scene or something simple changing or fading colors. Not every time, but always when an effect is happening.
Would there be any reason you can think of that led cyc lights shouldn’t use effects? I’ll have to write back with the type and brand tomorrow. Maybe age has a factor.
We have an Ion that is updated with current software. Previously, it wasn’t updated, and still has this issue.
Thanks!
