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    Robert452
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Remote Focus Unit Disconnects

For the past month we have been continually losing connectivity and receiving "Remote Disconnected" messages. This is causing frequent interruptions when setting up our lights on stage.

We are using the ETCPad but also experience the same problems on a tablet computer and my cell phone running RFR software.

Sometimes we can go into the pads settings and reselect the Ele2 console. But sometimes have to close down the app completely and reload it then select the console.

It's a small theatre and the Wi-Fi router on the light booth shelf is only about 80 ft from the stage. 

The router is NOT connected to the internet and a Wi-Fi analysis app shows it is putting out a strong signal. OSC and Remotes are turn on in the console's settings.

At home, my PC is the DHCP host, but I noticed today in the theatre that the console's settings showed DHCP was off. Would this have something to do with our continually losing connectivity? Or do any other ideas come to mind?

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    Usually it would be the router that is the DHCP server. If there is more than one on a system you will have problems. Does the console have a fixed IP address? This is best so that the app always knows the IP of the console. Having your other devices not fixed IP does not really matter as long as it is set to the same subnet mask. Best case is to have everything with allocated and static IP addresses and keep a record of them.

    Regards

    Geoff

  • 0 in reply to Geoff Crisp

    Our router is the DHCP server. And the console has a set IP address. But looking through Shell/Settings/Network I noticed halfway down DHCP was set! I turned it off. I think maybe both Console and Router may have been clashing! I used the ETCPad RFU for about an hour with only one glitch but was able to reselect the console quicky without having to leave the app. and reload.

    I can't be certain if this is the fix yet but as said today went well. Fingers crossed!

    Thank you for the help.

Reply
  • 0 in reply to Geoff Crisp

    Our router is the DHCP server. And the console has a set IP address. But looking through Shell/Settings/Network I noticed halfway down DHCP was set! I turned it off. I think maybe both Console and Router may have been clashing! I used the ETCPad RFU for about an hour with only one glitch but was able to reselect the console quicky without having to leave the app. and reload.

    I can't be certain if this is the fix yet but as said today went well. Fingers crossed!

    Thank you for the help.

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