Request for separate Bug Report "subforum"

They're not getting lost in a deluge of posts, ETC just doesn't want to deal with them let alone give you the bug number. Fixing bugs doesn't seem to be a priority for them. Here are some bug posts from you and clicky a few months back, eos moderator replied to every non-bug post in this list, they chose to ignore the bugs. This has nothing to do with forum overcrowding. 

I have had conversations with ETC support about how important it is to confirm the bug and provide the bug number- bugs can't be fixed if they're not written down, and I can't track when my bugs are fixed if I don't have the bug number. But unfortunately nothing has changed and support around bugs remains abysmal. I submit bugs via email so I at least have a ticket number to reference, but here's how my bugs submitted between January and May of this year have gone: 

• #28952, created Feb 6, has received no reply.
• #32285, bug written up, not fixed
• #39249, issue ignored, no follow up despite multiple requests to acknowledge that an error occurred
• #32336, passed on, bug number not issued
• #32252, bug reportedly fixed, but software containing it still not released months later
• #28890, Feb 7, "I'll let you know what I hear back", no further reply
• #1261, stopped replying in the middle of discussion, no bug number issued
• #31652, did not reply after I sent in the requested demo file, no bug number issued

So I got two bug numbers, and zero fixes. It's a disgrace that ETC describes their support as "ETC's Technical Service is unparalleled in the industry." when they refuse to engage in discussions around bugs. I have dozens of additional bugs I've written down in my notes but simply can't justify spending the time to properly write up and send in. I can't take bugs seriously if ETC won't.

They're not getting lost in a deluge of posts, ETC just doesn't want to deal with them let alone give you the bug number. Fixing bugs doesn't seem to be a priority for them. Here are some bug posts from you and clicky a few months back, eos moderator replied to every non-bug post in this list, they chose to ignore the bugs. This has nothing to do with forum overcrowding. 

I have had conversations with ETC support about how important it is to confirm the bug and provide the bug number- bugs can't be fixed if they're not written down, and I can't track when my bugs are fixed if I don't have the bug number. But unfortunately nothing has changed and support around bugs remains abysmal. I submit bugs via email so I at least have a ticket number to reference, but here's how my bugs submitted between January and May of this year have gone: 

• #28952, created Feb 6, has received no reply.
• #32285, bug written up, not fixed
• #39249, issue ignored, no follow up despite multiple requests to acknowledge that an error occurred
• #32336, passed on, bug number not issued
• #32252, bug reportedly fixed, but software containing it still not released months later
• #28890, Feb 7, "I'll let you know what I hear back", no further reply
• #1261, stopped replying in the middle of discussion, no bug number issued
• #31652, did not reply after I sent in the requested demo file, no bug number issued

So I got two bug numbers, and zero fixes. It's a disgrace that ETC describes their support as "ETC's Technical Service is unparalleled in the industry." when they refuse to engage in discussions around bugs. I have dozens of additional bugs I've written down in my notes but simply can't justify spending the time to properly write up and send in. I can't take bugs seriously if ETC won't.