Request for separate Bug Report "subforum"

Hi Steven - the "Eos Family" section is for bug reports, so please continue to post there. And indeed, we can always be doing better about following up on posts. Sometimes the team has to consult with R&D, or validate the bug before writing it up, or they are busier with other real-time tasks like running our phone lines and email accounts.

I do watch the forums, and our support team brings critical or frequently encountered bugs to my attention. But between the forums, phone support, email, social media, and a global presence, we hear from thousands of people monthly - and our first mission is to keep shows online. Bugs, once they can be reproduced in-house and written up, get submitted to R&D and prioritized alongside other bugs, critical issues, new features, and other development considerations.

I'll continue to explore with our management teams how we can improve response to reports we receive which aren't real-time critical, and as such can get left languishing. In the meantime, continue to post - nothing goes away until we deal with it, and we will continue doing our best to keep up with the posts. 

Nick Gonsman, Eos Family Product Manager

Hi Steven - the "Eos Family" section is for bug reports, so please continue to post there. And indeed, we can always be doing better about following up on posts. Sometimes the team has to consult with R&D, or validate the bug before writing it up, or they are busier with other real-time tasks like running our phone lines and email accounts.

I do watch the forums, and our support team brings critical or frequently encountered bugs to my attention. But between the forums, phone support, email, social media, and a global presence, we hear from thousands of people monthly - and our first mission is to keep shows online. Bugs, once they can be reproduced in-house and written up, get submitted to R&D and prioritized alongside other bugs, critical issues, new features, and other development considerations.

I'll continue to explore with our management teams how we can improve response to reports we receive which aren't real-time critical, and as such can get left languishing. In the meantime, continue to post - nothing goes away until we deal with it, and we will continue doing our best to keep up with the posts. 

Nick Gonsman, Eos Family Product Manager

Hi Nick - Copy I will continue to use the "Eos Family" section