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    liamjf
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External Video Output display issues (Eos + 3 monitors)

Hello, thought I'd post as no one else seems to have this problem! Since updating to 1.9.1 video outputs 1 & 2 have swapped over. By this I mean everything works fine if our old monitor 2 is now in output 1 on the console and vice versa. We are running with 3 external monitors so becomes a problem. Reverting back to any of the Beta releases (which didn't have this issue) makes no difference now - they are still physically swapped.

We have seen this three times now (On delivery we had to physically swap the dvi cables inside the console and then on a previous release/re image had to swap them back again).

The only other issue is that although the displays function fine, any attempt to move their postion in the physical display setup screen resests all the resolution settings.

Not wanting to open up our Eos again then we will have to stick labels over the back of the console's DVI 1 & 2 outputs!

Has anyone else had an issue like this?

Cheers, Liam.

  • Hi Liam

    This isn't new with 1.9.1 or even 1.9. I'll let someone from tech support give a full explanation but I was told this has something to do with the monitors and the graphics cards in the desk.

    I would suggest you just leave the DVi inside the desk alone as it's not easy to get to and just plug up the monitors the other way around on the back. Sorry I know this isn't helpful.

    And yes I've seen this on loads of desk so it's not just you.

    Nick

  • Hi Liam,

     

    We've had this since day 1 so we just indentify whats what and remark and plug accordingly

     

    Malcolm

  • in reply to malcg

    Thanks fellas - I'm glad I'm not going mad or anything! Like I said we've had the desk apart several times to physically swap the cables round internally but it's a hassle to say the least! (At least you can see why the desk is so heavy!)

    Odd that it seems to change back and forth so randomly though.

    Cheers, Liam.

  • in reply to liamjf

    Windows has complete control over which monitor gets which video output.  Occasionally, it will discover monitors in a different order and swap video outputs.

    Right now, the best way to work around this, is to swap the external video cables to get the desired arrangement.

    created SCR No.13355

  • Occasionally Eos will come up with scrambled monitor mapping.  This is rare but it can happen.  The easiest solution is to power down the console and boot with no monitors connected.  Then go to the Monitor Arrangement section in the General section of the shell and connect the monitors one at a time while placing them within monitor arrangement and applying them one at a time.  This usually fixes this kind of oddity and is much better than opening the console.  You should never need to do that. If this continues to be a difficulty please contact us in Tech Support for additional troubleshooting.

    Hope this helps.

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