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    MilesF
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ETC Ion does not show latest Show file

Last night, (25th) we had a power failure just before our show. Therefore, our Ion console lost power. On reboot, it opened a new show file that was blank. When we went to load the show file, it only had the show file from the 23rd. However, we had made changes on the 24th and saved the show in the evening. What has happened to that show file..?

The show file just cannot be found. Even from exploring the show files in the shell, we cannot find that show file. Also, have tried to read the save logs, but cannot read them properly. We know we will have lost changes made on the 25th, but the changes and show file from the 24th should be there....

Any suggestions or help would be great.

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  • Miles,

    Very sorry for the difficulty you've been having.

    When you were saving the show files, were you using the Browser, the Update + Select shortcut, or a macro? All should work fine, though macros may have a few variances involved.

    If you'd be able to send the logs to hans <dot> hinrichsen <at> etcconnect <dot> com, I can take a look at the logs and see what may be going on.  In that email, if you could note the approximate time that you saved, it'd be helpful.  Also, if the console's time is different than that of reality, nothing the date/time offset would be helpful as well.

    While it is possible for a user to delete show files from the Browser, it is unlikely to be stumbled upon by chance.  

    Hans

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  • Miles,

    Very sorry for the difficulty you've been having.

    When you were saving the show files, were you using the Browser, the Update + Select shortcut, or a macro? All should work fine, though macros may have a few variances involved.

    If you'd be able to send the logs to hans <dot> hinrichsen <at> etcconnect <dot> com, I can take a look at the logs and see what may be going on.  In that email, if you could note the approximate time that you saved, it'd be helpful.  Also, if the console's time is different than that of reality, nothing the date/time offset would be helpful as well.

    While it is possible for a user to delete show files from the Browser, it is unlikely to be stumbled upon by chance.  

    Hans

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