Issue with EOS Family offline

Yes I do.

(edit, though I should add that this behavior happens regardless of whether or not the dongle is inserted)

What version of Eos Offline software are you running, and what OSX version?

OSX Lion, 10.7.1

Welcome Screen V 1.9.5.9.0.13

I have the same problem, but when trying to launch Element Offline.  no matter which button I choose, I always get EOS Family that opens to EOS Offline.  I am running the same version as Mike.  I have had this problem before with previous beta builds, but was in the middle of tech and didn't post about it.  I do remember having this problem with an older final release earlier this year and it was related to updating the offline/client software and trying to purge out all of the old ETC files on the computer.  I can't remember which files they were and what location they were in.

I have the same problem, but when trying to launch Element Offline.  no matter which button I choose, I always get EOS Family that opens to EOS Offline.  I am running the same version as Mike.  I have had this problem before with previous beta builds, but was in the middle of tech and didn't post about it.  I do remember having this problem with an older final release earlier this year and it was related to updating the offline/client software and trying to purge out all of the old ETC files on the computer.  I can't remember which files they were and what location they were in.

Sorry, I mispoke. I actually have this problem in the 1.9.8 build 75 beta.  But have had this problem previously with published versions.

I don't think that would be the issue as I've actually been doing this on a freshly reformatted machine. Recently decided to go to bootcamp on my Macbook Pro and upon installing Lion on freshly formatted drive, this has been happening. 

I tried deleting everything in my documents folder related to the program, deleting the program, freshly downloading, and reinstalling, but it's still the same.

Anyone have any ideas?

Corey, the problem isn't connecting, it's actually with Mac OSX and the actual client/offline software.  It will only open up in EOS OFFLINE mode no matter which option you choose from the Welcome screen.  I have verified this with 1.9.8 build 75 and with 1.9.6.  You can't even get the offline version of the correct console to open.  It will only open EOS Offline.

When I'm back in front of the ION tomorrow I will give support a call. But as JP said, it's not a network issue. Regardless of what I click, it's only letting me go into EOS offline. I can't even get into ION or ELEMENT offlines, let alone ION client.

Also I can see the console on the network, and it talks to the RVI, Racks, and Gateways with no problems at all. It can't be a network thing :-\

Hi Corey,

I can add a "third" to JP and Mike's issue. I've been having the issue, but I'm on a Mac OS X 10.7.2 beta seed and figured it was related to that and never reported it.

Regardless of what button is clicked on the Welcome screen, EOS offline boots. If I click Ion Client, it still boots to Eos Offline. What is interesting is that if I do "About" and look at the system, it can see the Ion and Nodes on the network, but there is no Network Configuration tab in the Browser to actually try to join the network as a client. 

Behavior of the offline software is regardless of if I'm on a generic wired or wireless interenet connection, a wired ETC network or on no network at all. 

This is on a Mac Book Pro 6,2 running OS X Lion 10.7.2 build 11C48

EOS Family Offline 1.9.6. 

There is no actual version number on the application itself, but the build date is Jan 26, 2011 at 2:12pm

Hi everyone,

We have been able to reproduce this issue in our lab and are planning to fix this for  the next release.   Unfortunately, OS X Lion was not yet available when we released 1.9.6, so we were unaware of changes that we would need to handle.

Sorry for the trouble... 

Ann

Thanks Ann!  Looking forward to it!

Awesome! Thanks! Now the inevitable question - any idea when this might be :) ?

Anne,

Any idea which release this will be fixed for?  Is it going to be in 1.9.8?  I just downloaded the newest release of the beta 79 and the problem is still there.  just don't want to keep downloading hoping for a fix.

Thanks

Hi everyone.  We have opened a case with Apple on this.  A network change was made in Lion that has broken many apps that rely on the network.   There has been quite a bit of traffic about this on the various Apple blogs.    It is not yet clear if, or how, Apple intends to address this.  Please be patient as we determine if a change is pending from Apple, or if we will have to address this on our end.  Please know that we consider this a highly critical problem. We will advise you all as we know more.

Thanks very much!

a

You guys rock, thanks!!