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    mikewoodld
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Issue with EOS Family offline

Greetings all!

 

Having an odd error on my Mac. Trying to open an ION client but no matter what button I click on in the EOS family welcome screen, it launches EOS OFFLINE. 

When starting the app, the EOS OFFLINE button is almost highlighted in yellow. While I'm able to click on anything, they all lead to EOS (except settings).

 

I saw some past posts about user accounts and administrator rights, but I don't think that's my problem unless I'm missing something. Any suggestions?

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  • in reply to corey cascio

    When I'm back in front of the ION tomorrow I will give support a call. But as JP said, it's not a network issue. Regardless of what I click, it's only letting me go into EOS offline. I can't even get into ION or ELEMENT offlines, let alone ION client.

     

    Also I can see the console on the network, and it talks to the RVI, Racks, and Gateways with no problems at all. It can't be a network thing :-\



    [edited by: mikewoodld at 8:20 PM (GMT -6) on Sun, Sep 11 2011]
  • in reply to mikewoodld

    Hi Corey,

    I can add a "third" to JP and Mike's issue. I've been having the issue, but I'm on a Mac OS X 10.7.2 beta seed and figured it was related to that and never reported it.

    Regardless of what button is clicked on the Welcome screen, EOS offline boots. If I click Ion Client, it still boots to Eos Offline. What is interesting is that if I do "About" and look at the system, it can see the Ion and Nodes on the network, but there is no Network Configuration tab in the Browser to actually try to join the network as a client. 

    Behavior of the offline software is regardless of if I'm on a generic wired or wireless interenet connection, a wired ETC network or on no network at all. 

    This is on a Mac Book Pro 6,2 running OS X Lion 10.7.2 build 11C48

    EOS Family Offline 1.9.6. 

    There is no actual version number on the application itself, but the build date is Jan 26, 2011 at 2:12pm

  • in reply to travisres

    Hi everyone,

    We have been able to reproduce this issue in our lab and are planning to fix this for  the next release.   Unfortunately, OS X Lion was not yet available when we released 1.9.6, so we were unaware of changes that we would need to handle.

    Sorry for the trouble... 

    Ann

  • in reply to afoster

    Thanks Ann!  Looking forward to it!

  • in reply to afoster

    Awesome! Thanks! Now the inevitable question - any idea when this might be :) ?

  • in reply to mikewoodld

    Anne,

    Any idea which release this will be fixed for?  Is it going to be in 1.9.8?  I just downloaded the newest release of the beta 79 and the problem is still there.  just don't want to keep downloading hoping for a fix.

     

    Thanks

  • in reply to jpgagnon

    Hi everyone.  We have opened a case with Apple on this.  A network change was made in Lion that has broken many apps that rely on the network.   There has been quite a bit of traffic about this on the various Apple blogs.    It is not yet clear if, or how, Apple intends to address this.  Please be patient as we determine if a change is pending from Apple, or if we will have to address this on our end.  Please know that we consider this a highly critical problem. We will advise you all as we know more.

    Thanks very much!

    a

     



    [edited by: Anne Valentino at 10:39 AM (GMT -6) on Sat, Sep 17 2011]
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