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EOS RVI client not launching at all

I'm adding an RVI to an existing EOS system that has been functioning well.

Upon first launch, the RVI alerted a mismatch in software.  There was an option to remove the software and install the new version, which after some discussion we decided to try.

Now I am faced with the usual six buttons (EOS family client, EOS family offline, Element Client, Element Offline, Shutdown and Settings).  The Client and Offline buttons do not do anything.  It's very sad.

I suspect there now is no software in this RVI.  What can I do?

Our EOS is running 1.9.8 beta build 86.

Many thanks!

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    Hi there,

    Indeed, the RVI doesn't appear to have Eos family software installed on it at this point.  Most likely, it was running the released version of 1.9.8, which has a different build number from the beta cycle, and thus incompatible.

    To get Eos family software on the RVI, follow the instructions listed in the 1.9.8 release note. (Obviously, you will want
    ETC_EosFamily_Console_v1.9.8.1.0.86.exe rather than 1.9.8.9.0.101).  If you do not currently have access to the beta software, please send me an email at hh (at) etcconnect (dot) com.  I can dig back in the archives and get you that version.

    I don't know the particulars of the system, but we may also recommend upgrading to released, if possible.  If you're in the middle of a run, or other place where updating isn't possible, that's certainly fine, but the released version is always recommended once available.

    Thanks!

    Hans

Reply
  • 0

    Hi there,

    Indeed, the RVI doesn't appear to have Eos family software installed on it at this point.  Most likely, it was running the released version of 1.9.8, which has a different build number from the beta cycle, and thus incompatible.

    To get Eos family software on the RVI, follow the instructions listed in the 1.9.8 release note. (Obviously, you will want
    ETC_EosFamily_Console_v1.9.8.1.0.86.exe rather than 1.9.8.9.0.101).  If you do not currently have access to the beta software, please send me an email at hh (at) etcconnect (dot) com.  I can dig back in the archives and get you that version.

    I don't know the particulars of the system, but we may also recommend upgrading to released, if possible.  If you're in the middle of a run, or other place where updating isn't possible, that's certainly fine, but the released version is always recommended once available.

    Thanks!

    Hans

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