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EOS RVI client not launching at all

I'm adding an RVI to an existing EOS system that has been functioning well.

Upon first launch, the RVI alerted a mismatch in software.  There was an option to remove the software and install the new version, which after some discussion we decided to try.

Now I am faced with the usual six buttons (EOS family client, EOS family offline, Element Client, Element Offline, Shutdown and Settings).  The Client and Offline buttons do not do anything.  It's very sad.

I suspect there now is no software in this RVI.  What can I do?

Our EOS is running 1.9.8 beta build 86.

Many thanks!

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    Hi,

    This sounds like you were downgrading your RVI software. What you'll need to do is put the software build on a USB stick, then go to Settings > General scroll to the bottom and tap Software Update. You should see the software on your stick and can install from there. Automatic update only works properly going forward in versions.

    The final release of 1.9.8 is now available from the ETC site too which you may want to upgrade to.

    Cheers

    Dan

     

Reply
  • 0

    Hi,

    This sounds like you were downgrading your RVI software. What you'll need to do is put the software build on a USB stick, then go to Settings > General scroll to the bottom and tap Software Update. You should see the software on your stick and can install from there. Automatic update only works properly going forward in versions.

    The final release of 1.9.8 is now available from the ETC site too which you may want to upgrade to.

    Cheers

    Dan

     

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