Shorting Out

The answer to #1 is quite simple -- there is a wiki article on updating the console's software here: http://community.etcconnect.com/wikis/products/updating-eos-family-software.aspx

There's a bit more to the second question - does this happen consistently? Is it reproducible?  This will definitely be resolved best by contacting your local ETC office:

For technical support in the Americas,
please call 608/831-4116,
or toll-free in the U.S. at 800/688-4116.

For technical support in Europe,
please call (+44) 20 8896 1000.

For technical support in Germany,
please call (+49) 8024 4700-0

For technical support in Asia,
please call (+852) 2799 1220.

Hi there.  Please contact technical services as soon as possible.    

For technical support in the Americas, please call 608/831-4116, or toll-free in the U.S. at 800/688-4116.
For technical support in Europe, please call (+44) 20 8896 1000.
For technical support in Germany, please call (+49) 8024 4700-0
For technical support in Asia, please call (+852) 2799 1220.

We have 24/7 support.  Once the shut down issue is resolved, we will be happy to talk you through the update procedure.

When you call, please be prepared to provide the model (Eos, Gio, Ion), explain what is connected to the console and what happens when the console "shuts off."  Do you get a blue screen error?  Does the application exit to the shell (welcome screen), etc.

Thank you.

Anne