ETC - Express 48/96 - Cross faders and master slider stuck at 92%

First, can you use the number keys to set levels, such as Chan 1 Full or Chan 1 At 50?  Second, can you record cues rather thannusing the board as a 2 scene preset?

Manually at the moment I can set any channel to any number I'd like including from 0 to full. The problem comes when activating the cue's. The channel sliders (1-96) are not affected by whatever is messing with the bottom row sliders (master, submasters and cross faders)

Oh, I see.  Sounds like you need new faders.  Sorry I can't help more.  Call ETC tech support; they're the best.

The faders definitely need replacing, just wondering if there's a work around similar to turning off the master fade. We're using it in a small community theatre with a donated board.

It may be possible to tweak the working voltage that those analog pots work at.  Give Tech Support a call (800) 688-4116 when you're in front of the console, and they should be able to walk you through tweaking that voltage with a jeweler's screwdriver (if it's the issue I'm thinking of).

Sorry to hear you are having problems. If you can use the keypad to bring things up to full or off, It sounds like the problem is not the grandmaster but the X/Y fader pair. Or possibly one of the two faders.

I would suggest trying to clean them as it is fast easy and will cause no further damage. Whatever you use to clean your soundboard faders is safe for the console, or if you do not have anything, I recommend DeoxIT by Caig Labs. Have used it for decades. A little squirt in the fader and run it up and down a few times might be all you need.  You can find it at a local electronic store or Amazon (which might just be your local electronics store) here:
https://smile.amazon.com/CAIG-Laboratories-Mini-Spray-Nonflammable-Solution/dp/B000RGD9PK/ref=sr_1_7?ie=UTF8&qid=1539016430&sr=8-7&keywords=Deoxit

Fader replacement is not difficult if you know how to solder, or you can take it to a local ETC Service center for repair. 

https://www.etcconnect.com/Find-A-Dealer.aspx

Good luck

David

Surprisingly it's all the faders, the AB ones, the CD ones and the grand master. All only go up to 92% and the first 8% of the slider gets ignored.  I have not tested the submasters yet.  Looking at the replies the most plausible sounds like the voltages are off and need tweaking. Since I can only be at the board on nights and weekends, are they still open. Or can someone give me some detailed instructions of how to adjust those?

Thanks for all the help so far. I've just recently joined the theater and they've not had someone really technical for these items and it was driving me nuts that I couldn't figure it out myself