Website still appalling for finding console software

OK, so I've moaned about this before, and I've managed to find the current console software by going "products > controls > Eos > Ti > software", but why oh why when I go the (to me more logical route) of following "support > search software > consoles > eos family" is the latest version of the console software v2.6, with the mac software at 2.6.1 (see attached image)

Don't get me started on the fact that software is ordered A-Z by default, meaning that it's stupidly easy to accidentally download the totally wrong version if you're not paying attention.

I really feel this should be sorted out!

 

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  • I have talked with the Marketing and the Web team. Plan ‘A’: We are looking at what it would take to get the software to initially sort by date with newest first. This would be for the ‘search path’ in Mr. Richard Williamson’s original post {Support and Training---click on Software Search link} and then run a filtered search

    Two (2) other paths do return ‘newest date first’ results.
    1) Drilling down though the Products pages {Home>Products>Entertainment Controls>Eos Family} and then selecting the tab for software
    2) Going to Support and Training and then drilling through the ‘Support Articles by Product Type’ {Home>Support>Consoles>Eos Family>Eos Ti} and then selecting the tab for software.

    Very sorry for all the trouble and THANK YOU for bringing your issue up. We always try to make things better even if we sometimes fall short.
  • Thanks - this all sounds great!! In an ideal world there would be some way in which software was tagged as "current release" so that a default search would only expose results of the most up to date version of each strand - this would be a bit more of a pain to manage but would be a whole lot easier from a UX point of view.
  • The simplest way to fix this may be to add a version column and make it sortable. that way you can list any way you want.
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