I don't know what the time scale is when you log us out of the forums.
But if you only visit the forums maybe once a week, and I've been logged out.
When you get redirected to My ETC I'm already logged in. So I've discovered I need to log myself out and then back in to get the forums to see me logged in. If I don't log out just go back to the forums it still has me logged out.
As we work to track this down, if you are seeing it, can you please post the time/date you're seeing it (after logging back in obviously) and your browser version in this thread?
I was able to sign in to the forums without issue, but MyETC was blank until I signed out and in again today. Chrome like Noah. Version 79.0.3945.130 (Official Build) (64-bit)
I have the same problem (macOS Catalina with Safari).
Hi Nick Simmons,
Thank you for the report. There isn't supposed to be anything that signs you out of the forums faster than it would sign you out of MyETC. We have noticed some instances of the login data getting out of sync between MyETC and the forums and we're working on tracking down the cause of that. You have found the correct workaround to bring them back into sync by logging completely out of MyETC (www.etcconnect.com/logout.aspx) and then signing back in.
Adding to starksk this appears to have been system wide, and all users are having to do this.
i think it happened last (?) week when the forum software was updated?
FYI, I got an alert from Google Chrome when i signed back in that a data breach on the website had happened and that I should change my password...I'm assuming that ETC would have let us know had something like that happened, so I assume that alert was in error?
We are not aware of any data breaches on our end. Our Ops teams keep close watch on this and are continually looking for threats and breaches.
The pop-up you received from Google Chrome is not site specific, but actually refers to the account username and password combination you used to sign in. (Here's a link to their explanation of the feature: https://security.googleblog.com/2019/12/better-password-protections-in-chrome.html)
This likely means that the username and password combination you've used to log into MyETC is flagged in their system as being exposed online somewhere by someone. This most likely means that you've used that combination of username (email) and password before somewhere else on the internet. If you've never used that combination of username and password ever on the internet before other than our site, please PM me.
If you are looking for the technical explanation of how Google accomplishes comparing username and passwords without actually knowing either, they call their technique: private set intersection with blinding.
For a more user friendly explanation, see: This Image from the blog post linked above.
Thanks! I assumed most of that myself...You guys rock!
just happened to me.
it's now 01:58 on Sunday, 23 February 2020 (UTC)
google chrome 80.0.3987.116
Today 16:46 Munich GermanySafari on iOS (latest version)
Using Chrome my forum bookmark was asking me to login and taking me to MYETC with no login banner on top. Opened Firefox to see if i could log in from there and it was available. copy pasted this link back into chrome and I could see the "Login" option on the banner on top. https://www.etcconnect.com/login.aspx?ReturnUrl=/MyETC/&LangType=1033
everything is happy now.
Chrome Version 79.0.3945.130 (Official Build) (64-bit)
(looks like I need a chrome update fwiw)
01-03-2020, 17:32 (MEZ +1) Safari on macOS Catalina
Mac OSX High Sierra, using Safari
This just happened to me today.Sometime between 8am and 12:15pm Central Time 03/05/2020.Google Chrome 80.0.3987.132 (Official Build) (64-bit).I figured it out when clicking on an email link sent me to MyETC page instead of forums page.Logging out of MyETC and back in allowed me to access the forum as a logged in user.