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    Lloyd32322
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Ushio lamps don’t fit

Brand new S4s (about 70 fixtures) and brand new HPL750 lamps from Ushio (ETC logo on the box). Extra post lined up and normal insertion attempt. The ceramic can not go far enough in to click in and clip the restraining wires. We’ve tried 12 lamps in 12 sockets. An earlier batch Ushio lamp clicked in with no problem. We are consulting with the supplier but wondered if this has been seen by others.

Lloyd



Moved to Luminaire forum
[edited by: eos moderator at 10:04 PM (GMT -5) on Thu, Sep 21 2023]
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  • Did you ever get a resolution to this?

    I am having the exact same issue with Ushio (ETC branded) 750w lamps. They've probably been sitting in the cupboard for a couple of years too so I'd say I've got little chance of getting them replaced from the supplier, if i even knew who that was.

  • in reply to jamesd

    I did ship back and box of lamps (12) and got another box. Not sure they were any better. We're currently 2 years in to a 5 year plan to upgrade our 48 lekos to color LED. So the lamp issue will be fading away in 2 1/2 years summer of 2028. 

  • in reply to Jeff Perry

    Hi  and  ,

    Per my previous post in this thread, ETC would like to be able to investigate this issue, but we'll need more information in order to do so. If either or both of you are able to send me videos of the issues you're seeing, as well as any order information or date codes you have for both the fixtures and the lamps, then I would be more than happy to reopen this issue and try to find you a resolution. That information can be sent to me at mari@etconnect.com.

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  • in reply to Jeff Perry

    Hi  and  ,

    Per my previous post in this thread, ETC would like to be able to investigate this issue, but we'll need more information in order to do so. If either or both of you are able to send me videos of the issues you're seeing, as well as any order information or date codes you have for both the fixtures and the lamps, then I would be more than happy to reopen this issue and try to find you a resolution. That information can be sent to me at mari@etconnect.com.

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