Lustr series 2 will not update HELP!

Hello hive mind, Have tried to update one of our series 2 lustrs from Updaterator.

The fixture sat with 'Software Download Active  Beginning download' for an entire evening of which it was unplugged and now sits at 'Please start software download'.

I am using an Ion console via maintenance and updaterator to perform this update.

The lustr2 had initially as it hadnt been updated since it came from factory .

The UK switchboard is now closed so hoping someone may be able to offer some assistance via this avenue.


Thanks in advance!