Lustr series 2 will not update HELP!

Hello hive mind, Have tried to update one of our series 2 lustrs from Updaterator.

The fixture sat with 'Software Download Active Beginning download' for an entire evening of which it was unplugged and now sits at 'Please start software download'.

I am using an Ion console via maintenance and updaterator to perform this update.

The lustr2 had 1.6.1.9.0.11 initially as it hadnt been updated since it came from factory .

The UK switchboard is now closed so hoping someone may be able to offer some assistance via this avenue.

Thanks in advance!

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0 GregThomas over 7 years ago

When you say unplugged can you be more specific? was the fixture unplugged from power or the dmx line?
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0 Bluesmok3 over 7 years ago in reply to GregThomas

DMX first then power as it appeared to have frozen at the downloading software stage.
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0 Bluesmok3 over 7 years ago in reply to Bluesmok3

Thanks to Corey's suggestion I have updated the desk to the latest 2.5.1 software and it is now detecting the fixture in concert.

it's reading that the fixture is in S4 LED Bootloader running software version 1.4.0.9.0.11.

I have tried updaterator again but to no success. and also have used a net3 node to try the same.
By the looks of it somehow we need to re flash the bootloader of the unit.
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0 Bluesmok3 over 7 years ago in reply to Bluesmok3

Thanks to Corey's suggestion I have updated the desk to the latest 2.5.1 software and it is now detecting the fixture in concert.

it's reading that the fixture is in S4 LED Bootloader running software version 1.4.0.9.0.11.

I have tried updaterator again but to no success. and also have used a net3 node to try the same.
By the looks of it somehow we need to re flash the bootloader of the unit.
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0 corey cascio over 7 years ago in reply to Bluesmok3

Hi Shaun,

were you able to update the fixtures via a Gateway? Or where is this now?
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0 Bluesmok3 over 7 years ago in reply to corey cascio

Hi Corey, managed to update the fixtures via gateway but it appeared to be a very temperamental process (probably owing to the jump from 1.5 to 1.8) requiring me to quickly restart the update and fixture once the fixture crashes on the first attempt. this was mainly an issue on fixtures that didn't show a 'Restarting software in ___ ' Dialogue.

Kindest regards and thanks for all your help,

Shaun
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