Lustr series 2 will not update HELP!

Hello hive mind, Have tried to update one of our series 2 lustrs from Updaterator.

The fixture sat with 'Software Download Active  Beginning download' for an entire evening of which it was unplugged and now sits at 'Please start software download'.

I am using an Ion console via maintenance and updaterator to perform this update.

The lustr2 had 1.6.1.9.0.11 initially as it hadnt been updated since it came from factory .

The UK switchboard is now closed so hoping someone may be able to offer some assistance via this avenue.

 

Thanks in advance!

Parents Reply
  • Hi Corey, managed to update the fixtures via gateway but it appeared to be a very temperamental process (probably owing to the jump from 1.5 to 1.8) requiring me to quickly restart the update and fixture once the fixture crashes on the first attempt. this was mainly an issue on fixtures that didn't show a 'Restarting software in ___ ' Dialogue.

    Kindest regards and thanks for all your help,

    Shaun
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