Net3 Gateway

I have a 4 port Net3 gateway that seems to no longer function on my network. I was able to reset factory defaults and obtain a new IP address, however, it does not show up in the GCE and fixtures that have data run to them, I can not control. Does anyone have any suggestions? I believe it's been a while since software has been updated on any of my gateways, could that be part of the problem?

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corey cascio over 11 years ago

Hi Nicoletta,

what is the Software Version on your Gateway?

What is the IP Address of the Gateway?

What is the IP Adress of your Console?

What is the Software Version of your console?

What version of GCE are you using? Current version is GCE v3. which can be downloaded

from our website for free here : http://www.etcconnect.com/product.downloads.aspx?ID=20095
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Nicoletta37 over 11 years ago in reply to corey cascio

Gateway- 2.0.0...

IP Address- 10.101.50.131

Console- 10.101.50.140

Software on console- 1.9.12...

GCE- version 2, I believe.

I guess I should start by updating the GCE. I should mention that this is the only gateway having any issues. I have several others that are operating on my network just fine.
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tomsteer over 11 years ago in reply to Nicoletta37

It sounds like your gateway and GCE versions match OK, so it sounds more like you may have a physical problem with your network, or the gateway itself. I would try :

- Connect the gateway directly to your network switch with a different cable. See if it works

- See if you can ping the gateway. From a computer go to the command prompt (Windows Key+R, type cmd<enter>) and type ping 10.101.50.131<enter>. If you get replies the connection is good.

- Isolate the problem by disconnecting everything else from the network in case you have two IP addresses the same.

If not it's possible (although unusual) that the gateway hardware has gone bad in some way..
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Nicoletta37 over 11 years ago in reply to tomsteer

I tried a new cable and double checked it wasn't a conflict in IP addresses. I tried pinging it and I got a response, however, still not showing up in the GCE. Is there anything else I could try?
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corey cascio over 11 years ago in reply to Nicoletta37

Hi Nicoletta,

when you go through the Net3 Gateway Display Menu,

after it tells you the IP, do you see a Menu Point, switch

to sACN Mode?
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corey cascio over 11 years ago in reply to Nicoletta37

Hi Nicoletta,

when you go through the Net3 Gateway Display Menu,

after it tells you the IP, do you see a Menu Point, switch

to sACN Mode?
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Nicoletta37 over 11 years ago in reply to corey cascio

No, there's a menu point that says switch to Net 2.
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luke.delwiche over 11 years ago in reply to Nicoletta37

This sort of sounds like the problem if the console is sending sACN of the released standard, which wasn't supported in the Gateway until v3.1. The easiest way to confirm this would be to exit Eos/Ion/Element and go the Settings button, then Network, then tick the box that says "Use draft sACN".

The fact that you cannot see the gateway in GCE doesn't really match up with this, however. I think Corey's suggestion of updating GCE to the latest version from the website is a good one.

Also feel free to call into your local support to walk through some suggestions.

Luke
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