Used the front of the MK2 to adjust the output of port 2 from U-1 to U-11. When I finished all ports switched from active to inactive. Could not get the output to change from the front of the box, I had to launch concert and resend device confg to the MK2.
Anybody else seen something like this?
Yes - we have had one other report of something similar-sounding which we are digging into. Couple of questions for you:
Sorry for the trouble - we'll keep you posted with what we find.
I've not tried just rebooting EOS or the gateway but have closed eos and launched concert to resend device config.
Concert is on the same machine as EOS Nomad so a reboot does occur.
Thanks Martin. If you do happen to see it again, if you could try just rebooting the gateway (small pinhole with a reset switch is on the front), that might give us a clue as to what's going on if that fixes it.
We have seen this. Happened to us while setting up a system and adjusting outputs from the front panel as well.
A power cycle fixed it for us.
Finally had this happen again. Reset switch to reboot resolved the issue and the ports switched back to active mode.
Hi Martin, did you happen to notice what the status of the LEDs where on the ports? Did the screen indicate inactive ports? Did the User Interface function?
Did not notice the status of the LEDs in the rear.
Screen indicated inactive ports
User interface buttons were functional but could not get ports to switch to active,
Reset Button on front worked to reboot device to have output on all 4 ports
When this happened again, were you reconfiguring the gateway?If so, via Concert or the UI buttons?