MK2 output switching from active to inactive

Used the front of the MK2 to adjust the output of port 2 from U-1 to U-11. When I finished all ports switched from active to inactive. Could not get the output to change from the front of the box, I had to launch concert and resend device confg to the MK2.

Anybody else seen something like this?

-Martin

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  • Hi Martin,

    Yes - we have had one other report of something similar-sounding which we are digging into. Couple of questions for you:

    • Can you confirm the firmware version on your Mk2 gateway? (Under About->General in the menu)
    • Does this happen whenever you reconfigure a port, or is it more intermittent?
    • Does a simple reboot after reconfiguration get outputs back on again?

    Sorry for the trouble - we'll keep you posted with what we find.

    -Tom

Reply
  • Hi Martin,

    Yes - we have had one other report of something similar-sounding which we are digging into. Couple of questions for you:

    • Can you confirm the firmware version on your Mk2 gateway? (Under About->General in the menu)
    • Does this happen whenever you reconfigure a port, or is it more intermittent?
    • Does a simple reboot after reconfiguration get outputs back on again?

    Sorry for the trouble - we'll keep you posted with what we find.

    -Tom

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