Windows 7

Hello all!

So I just upgraded my computer to a windows 7 64 bit machine. The issue I'm having is getting smartsoft to see my smartfade 2496. I have confirmed that both my PC and the console are running the same software version and can confirm the drivers are installed. I was wondering if anyone else has ran into this problem and what  they did to fix it? I was reading that windows 7 isn't supported as of yet so I am sure that's all it is, but it doesn't hurt to double  check! Thanks in advance!

John

Hello all!

So I just upgraded my computer to a windows 7 64 bit machine. The issue I'm having is getting smartsoft to see my smartfade 2496. I have confirmed that both my PC and the console are running the same software version and can confirm the drivers are installed. I was wondering if anyone else has ran into this problem and what  they did to fix it? I was reading that windows 7 isn't supported as of yet so I am sure that's all it is, but it doesn't hurt to double  check! Thanks in advance!

John

Hi John -

The problem is that you are running 64-bit Windows (Vista or Win 7, neither 64-bit version is supported). The driver for SmartSoft to communicate with the console is only a 32-bit driver and will not work in 64-bit operating systems. We are working on getting a 64-bit version made, but I don't have any date for you yet.

Thanks -

Sarah

Thank you kindly for the speedy response Sarah! Its good to know you guys have something in the pipeline for windows 7 64 bit.

SmartSoft 'Live' control (connecting to a console) is not supported at all under 64 bit operating systems at present.

Unfortunately there is no workaround - the driver architecture is quite different under 64 bit OS, so the existing 32bit drivers don't work.

We are working on 64 bit SmartFade drivers, but this will take a while to complete.

{Edit} Whoops - really shouldn't leave tabs open to answer later...