Congo Crashing

Have you updated to V6.0.2?

Yes we have, and re-imaged the desk 3 or 4 times, and looked into the video card question but with no results. I e-mailed congo@etcconnect.com earlier today, but have not recieved a replay yet. my email has been read though.

We are currently running 6.0.2.9.0.54

Mr. Matt K.?

okay, we got your logfiles, and will look into these first thing in the morning.

We will contact you about all of this tomorrow.

Sorry for your troubles.

Yup that's me, Thanks.

Hi,

I can see that you sent an email on Sunday but I cannot see any attached log files. Which files did you attach? Could you send it again?

Anders

When it crashes it does not create any log files, if you go into the windows part of the desk under task manager the application is not shown as not responding, it just isn't there.

two of our consoles are version 5.0.1

one is still working fine in one of our studios, but the other one seemed to crash down.

at first it lost its 12V power supply and we managed to replaced it with a new UPS power supply.

we tested the console with the new power supply without the montitors and was working ok.

on a couple of restarts we tried it with one of the monitors but it seemed there is no output on VGA on all three monitors.

we tried interchanging all three monitor but still no output on those monitors.

the console just remains on C O N G O state on the facepanel and no output on the monitors.

just wanted to ask what possibilities could be done.

please advice us. thanks.

rsagalongos, 

Where are you located, please? Did you perform the power supply repair on your own or was that with the help of an ETC dealer or one of our main offices?

Thanks much -

Sarah

we are currently in dubai, one of our colleagues managed to repair the power supply as it only lacks 12V DC going to the mother board. i understand the nature of your power supplies is almost the same as basic computer desktops. the facepanel now works but without the extra load of the 12V going to the hard disc, that maybe the case why its not going into the setup inside windows software and no VGA output. the case now is if i connect the load for the hard disc and the motherboard 12V supply (orange black black red) cables the system shuts down. is the problem from the supply or is it from the motherboard as we need to write a report regarding this one before sending it to the supplier for future reference and repair maintenance log. please advice, thanks.

and now i am sure that the hard disc is causing the problem as i have disconnected the hard disc and the first monitor reads "Operating System not found _". if this is the case should we send only the hard disc or is there a possibility of just formatting it and loading a new Congo Software and thus updating the same in the process? please, thanks

Hi Rsagalongos,

you need to contact your dealer or ETC directly for assistance:

For technical support in Europe, please call (+44) 20 8896 1000.

Thanks!

Hello

Can you please contact me or send me your contact details.

Best Regards

Karim

+971506515667

Thank you for Oasis Enterprises they did it this morning in 10 min